Customer Services

Our Universal Service Standards guide us during every guest and associate interaction and help us achieve our service promise of “Creating Special Experiences One Guest at a Time.”  The experience begins with each of us and it is up to each and every one of us to create special experiences! As a fun timer, you will have the opportunity to learn more about GuestPath during training.

Universal Service Standards

1. Professional Appearance and Grooming
2. Attentive Posture
3. Gracious and Friendly Service
4. Guest Name
5. Greeting Guests
6. Thanking the Guest
7. Teamwork
8. Pride in Facility Maintenance and Appearance
9. Product Knowledge and Associate Skills
10. Telephone Courtesy